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Posted by:
shakeel ahmad
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UMS- Unified Messaging Service
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UMS- Unified Messaging Service
Shakeel Ahmad, Research Scholar, IIT Kanpur
email: shakeel (@) cse.iitk.ac.in
Unified Messaging is the integration of different streams of messages, the integration of voice, video, fax, e-mail and SMS server etc, allowing a user to access any of these messages, anywhere, anytime, from any terminal of choice into a single in-box. . Unified messaging brings all these different messaging formats and services under a single umbrella, giving the user the opportunity to manage his data and information services for maximum benefit.
In the mobile environment, unified messaging means providing an individual user access, through his or her mobile terminal, to all the recognised messaging formats including voice mail, facsimile, pager, SMS and email
How It Work
Two things are needed for this service a phone number and an email address, you can use a web-based service or software-based system that is installed on your computer.
With Web Service, users are provided with a single phone number where both faxes and voice messages can be sent. Users retrieve their messages using their regular e-mail, by phone, or through the Web.
A software Service unified messaging system stores incoming voice messages and faxes on the computer where the software is running. Messages can be accessed via phone or email as with web-based messaging.
Your Web service or software will accept and transfer your incoming messages to your inbox. You have to retrieve and respond.
To retrieve or respond you have to use phone or your PC.
Through the Web or PC you have to access your inbox to read your emails, voicemails, and faxes. You can also organize your messages into specific folders as well as delete, respond to, and forward them.
Thorough phone-based unified messaging service you can call in and listen to your voice mail, faxes, and email that are in your inbox.
Some other features provided by UMS
• You can get new message notification on your cell phone, or page when a new message arrives in your inbox
• You can attach messages, attach a fax in your inbox to an email message and forward it.
• You can get information about stock quotes, Sports scores, News updates.
• Fax forwarding
• onferencing
• Space to host a personal web page.
Cost of UMS
This service is now very affordable and flexible enough to fit the different needs of different users. Unified messaging is now easily available. Even some web-based service providers are giving free, there s nothing wrong with free except few things.
• some of these services make you call a long-distance number in order to access your inbox
• you may have a limit to the number of messages you can receive per day.
• your space for storing messages could be very limited
• you may have ads placed on your faxes
The goal of a Unified Messaging system is to simplify and speed up communication processes to achieve time and cost savings within a corporation.
By implementing unified messaging, users can take back control of their business communications. Unified messaging allows companies to gain a competitive advantage, improve customer service and employee productivity, while realizing tremendous cost savings.
Unified messaging provides professionals with more flexibility when traveling, improves employee productivity while in the office and on the road, and gives companies the competitive edge they re looking for.
shakeel38106.160474537
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